This page explains how refunds and cancellations work for purchases from jusAudio, operated by Kalmantic Inc. Payments and refunds are handled by our merchant of record, Paddle. If anything here conflicts with our Terms of Service, the Terms control.
Default: digital goods, delivered on use
jusAudio delivers digital products that are generated on demand and consumed immediately. Because of this:
- Single songs are non-refundable once the song has been generated, because the work has been performed and delivered.
- Credit plans / subscriptions are non-refundable for credits already used. Unused whole billing periods are handled by cancellation (below), not refunds.
- Chargebacks filed before contacting us may lead to account suspension and can be disputed through Paddle.
How to cancel a subscription
Cancel anytime from your account settings or the management link in your Paddle receipt. Cancellation stops future renewals and takes effect at the end of the current billing period; you keep access and remaining credits until then. We do not provide pro-rated refunds for mid-period cancellation.
When we will refund
- Failed or defective generation. If you are charged but no song is delivered, or a generation fails due to a fault on our side and cannot be completed, we will re-generate it or refund that purchase.
- Accidental duplicate charges. We refund genuine duplicate or erroneous charges.
- Kalmantic-initiated suspension. If we suspend your account for a reason other than fraud or unlawful conduct and you hold unused prepaid credits, we refund the unused balance to your original payment method.
- Statutory rights. Where your local consumer law grants a refund or cooling-off right (for example in the EEA/UK or under Indian consumer law), you keep that right. Note that generating a song is the supply of digital content that begins with your consent, which can affect cooling-off rights.
How to request a refund
Email support@jusaudio.co with the email on your account, the Paddle receipt or transaction id, and a short description of the issue. We respond within 5–7 business days. Approved refunds are issued through Paddle to your original payment method and may take a few additional days to settle.
Related
Terms of Service · Delivery Policy · Privacy Policy
jusAudio is operated by Kalmantic Inc. Last updated 2026-06-29.